In order to facilitate the entire shipping and to ensure that you will receive the item in time, please make sure all columns related to shipping info are completed, including mobile number, detailed address, even apartment or unit number. PO Box address is not accepted if you choose express shipment. Non Delivery or extra shipping fee due to personal reasons will not be borned by Macreat.
HOW LONG FOR SHIPMENT?
Receiving time = Processing time + Shipping time.
1. Processing time: 1-5 Business Days
2. Shipping Time: according to your country.
The shipping time will be affected by public holidays, destination countries , bad weather and international couriers.
To ensure a successful delivery, we suggest you leave your correct email address and phone number during the checkout process.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.
Your shipping confirmation will be received only when your items are fulfilled. Please leave your correct email address so that we could send you a tracking number and a website to track once your order is dispatched.
All orders are processed within 5 business days of the order being placed and shipped out the next day after the processing day.Shipment will arrive in 15-25 business days after the shipment date, depending on the availability of the carrier provider and location.We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
Our corporate and shipping offices are open from 9am to 6pm Monday through Friday and are closed Saturday and Sundays. Our shipping office closed on all government observed holidays.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. It is customers’ responsibility to track their orders through your countries respective Postal Service Customs or Website provided, if available.You can email us if you are having problems tracking your orders or if there are any delays.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in good condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. Only the amount paid for the products will be refunded.
Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the import of our products. Generally speaking, we have never encountered problems with customs when shipping to most countries worldwide.